Consider the scenario: You’ve just purchased QuickBooks and
the salesperson asks if you’d like to buy the support agreement. Far too often, the support agreement is not
purchased and eventually support is needed.
It can seem like a waste of money, but it can cost you more time,
possibly down time, if your accounting software stops working and you need help
These support contracts include support for everything
relating to your accounting software.
Strange errors when you try and post a check? Don’t know how to post a check? Need help
installing the software on a new PC?
Their support will help you with all of this! There are some quirks with
calling support. Sometimes the person
you speak to isn’t the most knowledgeable with the product or issue you are
having, it happens. But guess what? You
can ask to speak to someone else or ask that your issue be escalated if you
feel like the technician has spent too much time on it and they will honor that
You don’t think you need to purchase the additional support
because you have an IT person or a Managed Service Provider handling all your
IT needs? Not always the case. Your IT person can only do so much. If they run into a problem they cannot
resolve, they must contact the vendor for support and without an active
contract with that vendor, they cannot fix your issue costing you even more
delays and down time.
If the price seems to high, don’t be afraid to ask for a
discount. We’re not saying you will get
one, but it doesn’t hurt to ask if they can offer the support at a cheaper
rate, especially since you are purchasing licenses.
Do your research before making the investment. Just because QuickBooks is the most commonly
used, doesn’t mean it’s the one that is going to work best for your growing
business. There are a lot of options out
there and some may be better than others.
The support agreements that these vendors offer can also vary widely so
be sure you know what you are agreeing to.
Some vendors have different support packages with different service
level agreements that you must choose from.
After you’ve decided which application to use and purchase
the licensing and support agreement, make sure you add your IT person as a
contact with the vendor. This is
extremely important and rarely happens ahead of time. If you have an issue and call your IT person
for help and they can’t figure it out they will then contact the vendor support
on your behalf. Support won’t talk to
your IT contact because they aren’t on their “List”. Put them on the list ahead of time, it will
save you time and headaches in the future.
If you need any advise regarding your current accounting software or suggestions for future use, feel free to give us a call 248-934-0550 or contact use HERE! If we can’t help, we can point you in the right direction.